1. Introduction

These terms apply to services provided through this website, which is owned and operated by AUTODRIVE AUTOMOBILE SERVICES LTD. 

Welcome to Autodrive Automobile Services. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and Autodrive Automobile Services ("Autodrive", "we", "us", or "our") governing your access to and use of our website, mobile application, and any other services we provide (collectively, the "Services"). By accessing, browsing, downloading, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any of these Terms, including any referenced policies or future modifications, you must immediately discontinue use of all Services.

These Terms are designed to promote a secure, lawful, and efficient environment for the provision and use of our Services. They define your rights and responsibilities as a user and outline the terms under which we provide access to our platform, including any applicable limitations or disclaimers of liability. Please read these Terms carefully before using the Services. You may also be subject to additional terms and conditions, such as our Privacy Policy, which governs the manner in which we collect, use, and protect your personal information, and any other agreements or guidelines that may apply to specific features or services offered through the platform.

Autodrive reserves the right to amend or update these Terms at any time, with or without notice. Continued use of the Services following the publication of such changes constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for updates.

If you have any questions about these Terms, you may contact us using the contact information provided at the end of this document.

2. Eligibility

By accessing or using the Services provided by Autodrive Automobile Services, you represent and warrant that you meet all of the following eligibility criteria:

• Legal Age and Capacity
  You must be at least 18 years of age, or the minimum legal age required to hold a valid driver’s license and enter into binding legal agreements under the laws of the Federal Republic of Nigeria. By using our Services, you confirm that you possess the legal capacity to enter into this agreement and to comply with all its terms.

• Compliance with Laws
  You may only use the Services if doing so does not violate any applicable laws or regulations. It is your responsibility to ensure that your use of the Services complies with all local, state, and federal laws, including but not limited to motor vehicle, licensing, identification, and data protection regulations.

• Valid Registration
  Access to certain features of our Services, including document tracking and renewal processing, may require registration of a user account. You agree to provide accurate, complete, and current information during the registration process and to keep your account information up to date at all times. Failure to provide accurate information may result in suspension or termination of your account and access to the Services.

• Prohibited Use by Minors
  The Services are not intended for individuals who are not legally eligible to own or operate a motor vehicle in Nigeria. We do not knowingly collect or solicit information from individuals under the legal driving age. If we learn that we have inadvertently collected personal information from such an individual, we will take steps to delete such information and deactivate the associated account.

• Suspended or Barred Users
  You may not use the Services if you have previously been suspended or removed from the platform by Autodrive, or if you are otherwise barred from using the Services under applicable law.
  By continuing to use the Services, you confirm that you meet all of the above eligibility requirements. If at any time you no longer meet these requirements, you must cease using the Services immediately.

3. Account Registration and Security

To access certain features of the Services provided by Autodrive Automobile Services, you must create an account by completing the registration process through our mobile application or website. By registering an account, you agree to the following terms:

• Account Information
  You agree to provide true, accurate, current, and complete information during registration, including but not limited to your full name, valid email address, mobile number, and any additional information required for the provision of services such as your driver’s license number or vehicle documentation. You further agree to keep your account information updated to ensure its continued accuracy.

• Account Credentials
  You are responsible for maintaining the confidentiality and security of your login credentials, including your password. You must not share your login details with any third party or allow anyone else to access your account. You are solely responsible for all activities that occur under your account, whether or not authorized by you.

• Security Obligations
  You agree to notify Autodrive immediately if you suspect or become aware of any unauthorized access to or use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account credentials or to report any unauthorized access.

• Single Account Policy
  Each user may only register and maintain one active 'Driver' and/or 'Agent' account at a time, unless otherwise explicitly authorized in writing by Autodrive. Creating multiple accounts without permission may result in the suspension or termination of all associated accounts.

• Verification and Compliance
  We may request additional information or documents from you at any time for the purpose of verifying your identity, account ownership, or compliance with these Terms. Failure to comply with such requests may result in limitations on your account or a denial of access to certain Services.

• Account Ownership
  The account is personal to you and may not be assigned, transferred, or sublicensed to any other person or entity without our prior written consent.

• Right to Suspend or Terminate
  Autodrive reserves the right to suspend or terminate your account at its sole discretion for any reason, including but not limited to violations of these Terms, suspected fraudulent activity, or failure to comply with applicable laws or regulations.

By creating and using an account, you acknowledge and agree to abide by all conditions set forth in this section.

4. Description of Services

Autodrive Automobile Services provides a platform that facilitates the management, renewal, and delivery of official vehicle and driver documentation in Nigeria. The Services are accessible via our mobile application and website and are subject to the terms outlined below:

• Document Expiry Tracking
  Users may input and store information related to their driver’s license, vehicle documents, and related credentials in order to track expiry dates and receive timely reminders.

• Document Renewal Assistance
  Users may request the renewal of eligible documents, including but not limited to driver’s licenses and vehicle registration papers. Renewals are facilitated through third-party agents and government-accredited channels.

• Digital and Physical Delivery
  Completed renewal documents may be delivered digitally through the application and/or physically to the user’s provided address, depending on the type of document and applicable authority protocols.

• Reminder Notifications
  The platform provides automated alerts and reminders related to upcoming expirations, pending actions, and delivery updates, to support timely compliance with regulatory requirements.

• Order Management
  Users can view the status of their renewal requests, track deliveries, manage their document history, and access proof of submission or completion where applicable.

• Customer Support Services
  Autodrive offers customer support through digital channels for inquiries related to service usage, account management, document issues, and general troubleshooting.

• Use of Third-Party Service Providers
  Some services, including document processing and physical delivery, are fulfilled by independent third-party agents. Autodrive coordinates these services but does not directly issue official documents.

5. User Responsibilities

By using the Services provided by Autodrive Automobile Services, you agree to comply with the following responsibilities and obligations. Failure to do so may result in the suspension or termination of your account and access to the Services:

• Accuracy of Information
  You must provide complete, accurate, and current information at all times, including but not limited to your identity, driver’s license details, vehicle registration, and contact information. You are solely responsible for the validity of the documents you upload.

• Timely Submissions
  You are responsible for initiating renewal requests and submitting required documentation in a timely manner. Autodrive is not liable for any late renewals, penalties, or enforcement actions resulting from delayed submissions.

• Use of Services for Lawful Purposes
  You agree to use the Services only for lawful purposes and in accordance with all applicable local, state, and federal laws and regulations. You must not use the Services for any fraudulent, deceptive, or unauthorized purpose.

• Prohibition on Misuse
  You must not:

  • Impersonate any person or entity;

  • Submit false or misleading information;

  • Upload altered, forged, or otherwise invalid documents;

  • Interfere with or disrupt the integrity or performance of the Services or underlying infrastructure.

• Compliance with Third-Party Requirements
  You are responsible for complying with any separate requirements or conditions imposed by third-party agents or governmental authorities involved in the processing of your documents.

• Device and Internet Access
  You are responsible for obtaining and maintaining the device, internet connection, and any software or hardware necessary to access and use the Services.

• Notification of Changes
  You must promptly notify Autodrive of any changes to your personal information or documentation status that may affect your use of the Services.

• Cooperation in Verification Processes
  You agree to cooperate with any identity or document verification process required by Autodrive or any third-party service providers, including responding to requests for clarification, re-submission, or supplemental documentation.

• Respectful Conduct
  You agree to interact with Autodrive personnel and representatives respectfully and without abuse, threats, or harassment.

By continuing to use the Services, you acknowledge and accept these responsibilities in full.

6. Document Submission and Processing

In order to facilitate the renewal and delivery of official driver and vehicle documentation, Autodrive Automobile Services requires users to submit certain documents and personal data through the platform. By using these features, you agree to the following terms:

• User-Provided Documentation
  You may be required to upload or input specific documents and information, including but not limited to:

  • Driver’s license

  • Vehicle registration documents

  • Proof of address

  • Passport photographs or other identification materials

• Accuracy and Validity
  All documents and information submitted must be accurate, current, and authentic. Submitting fraudulent, altered, or expired documents is strictly prohibited and may result in account termination and legal action.

• Document Review and Verification
  Submitted documents may be subject to verification by Autodrive or its authorised third-party service providers. You agree to cooperate fully with any verification processes, including providing additional documentation if requested.

• Processing Times and Limitations
  Document processing timelines may vary depending on the type of document, governmental agency processing speeds, and third-party agent capacity. Autodrive does not guarantee turnaround times and is not responsible for delays caused by government institutions or incomplete submissions.

• Authority to Act on Your Behalf
  By submitting renewal requests, you authorise Autodrive and its appointed agents to act on your behalf in dealings with relevant government bodies, solely for the purpose of processing and fulfilling your document renewal.

• Retention of Submitted Materials
  You acknowledge that submitted documents may be retained for record-keeping, audit, and legal compliance purposes in accordance with our Privacy Policy and applicable Nigerian laws.

• Responsibility for Consequences of Submission
  You are solely responsible for the consequences of submitting inaccurate, misleading, or insufficient documentation. Autodrive is not liable for failed renewals or legal penalties resulting from such submissions.

• Limitation of Guarantee
  Autodrive facilitates document renewal services but does not issue official government documents and cannot guarantee successful issuance in cases where submissions do not meet official requirements.

7. Third-Party Services and Agents

Autodrive Automobile Services engages with independent third parties to support the delivery and execution of certain functions within its platform. By using our Services, you acknowledge and agree to the following:

• Use of Independent Agents
  We collaborate with independent third-party agents to process document renewals, interface with government agencies, and facilitate delivery of physical documents. These agents are not employees of Autodrive, and we do not assume responsibility for their actions outside the scope of our contractual engagement.

• Third-Party Payment Processors
  All payment transactions are processed through external payment service providers. You acknowledge that such transactions are subject to the terms, conditions, and privacy policies of those third-party processors. Autodrive does not store or directly handle your financial information.

• No Government Affiliation
  Autodrive is a private entity and does not represent or act on behalf of any government authority. We serve solely as an intermediary to streamline access to renewal processes through legally recognized third-party channels.

• Limitation of Liability
  While we exercise reasonable care in selecting and managing third-party agents, we are not liable for any errors, delays, or failures on their part unless such failure was directly caused by our negligence or misconduct.

• Acceptance of Third-Party Terms
  Certain services may require you to accept or comply with additional terms imposed by third-party providers. It is your responsibility to review and comply with those terms. Autodrive is not responsible for your breach of any third-party agreement.

• Information Sharing with Agents
  To the extent necessary to deliver the Services, you authorise Autodrive to share relevant personal data and documentation with our agents and service partners, in accordance with our Privacy Policy and applicable data protection laws.

• Changes to Third-Party Providers
  Autodrive reserves the right to modify or replace any third-party service provider at its discretion, without prior notice, provided that service quality and compliance standards are maintained.
  
  

8. Payments and Fees

By using Autodrive Automobile Services, you agree to the following terms regarding payments and associated fees for services provided through the platform:

• Payment Processing
  All payments for services offered through the platform are processed via third-party payment processors. You agree to provide accurate and complete payment details (including credit card, debit card, or other payment methods) to complete transactions. Autodrive does not store any payment information directly.

• One-Time Payments
  All fees for services provided, including but not limited to document renewals, delivery fees, and any applicable processing charges, are one-time payments. Autodrive does not offer subscriptions, recurring charges, or ongoing billing unless explicitly specified.

• Pricing Transparency
  Prices for services are displayed on the platform at the time of purchase and may vary based on the type of service, document, or delivery method selected. Any applicable taxes or additional charges, including service fees, will be clearly indicated at checkout.

• Currency and Billing
  All payments are processed in Nigerian Naira (₦). You agree to pay the full amount of any service fees in the specified currency at the time of the transaction. If applicable, you will also be responsible for any additional charges imposed by your bank or payment processor, including foreign exchange fees or processing charges.

• Failed Payments
  If your payment is declined or otherwise fails to process, Autodrive reserves the right to suspend or cancel your service order until successful payment is received. You agree to promptly address any payment issues or provide an alternative method of payment as required.

• Refunds and Cancellations
  Refunds for services will only be issued under specific conditions as outlined in the Refund Policy. Once an order has been processed and delivered, no refunds will be granted except as stipulated in these Terms.

• Changes to Fees
  Autodrive reserves the right to modify its pricing or introduce new fees for services, provided that such changes are communicated to users in advance through the platform. Continued use of the Services after such changes constitutes acceptance of the new fees.

• User Responsibility for Payments
  You are solely responsible for ensuring that all payments are made for services requested through your account. Autodrive is not liable for any delays, errors, or issues that arise due to incorrect payment information or failure to make timely payments.
  
  

9. Refunds and Cancellations

Autodrive Automobile Services strives to provide efficient and reliable services to all users. However, certain conditions may arise that necessitate refunds or cancellations. The following terms govern refunds and cancellations:

• Refund Eligibility
  Refunds may only be granted in the following circumstances:

  • A payment failure or processing error occurs on our part.

  • A document renewal request is not processed due to a fault attributable to Autodrive or its third-party agents.

  • If the order is canceled by you before it has been processed or dispatched, provided that the cancellation request is submitted within a reasonable time.

• Non-Refundable Services
  Once an order has been processed or documents have been delivered (either digitally or physically), no refunds will be provided. This includes services where the requested document or renewal has been completed, even if the documents are not delivered or accessible due to factors beyond our control (e.g., delays caused by third-party agents or government authorities).

• Cancellations by Users

  • You may cancel an order before it is processed by submitting a request through the app or customer service platform. Cancellations are only valid before the renewal request has been confirmed and processed by Autodrive or any third-party agents involved.

  • Once the order is confirmed and processing has begun, cancellations are no longer permitted.

• Refund Request Procedure
  To request a refund, you must contact our customer support team, providing sufficient details of the issue. Refund requests should be submitted within a reasonable period (typically 7 days) from the date the problem was identified or the service was affected.

• Refund Processing
  If a refund is approved, the amount will be refunded using the original payment method. Refunds may take several business days to process depending on the payment provider and processing times.

• No Liability for Third-Party Failures
  Autodrive is not responsible for any failure of third-party agents, government authorities, or payment processors in relation to your transaction. In such cases, we will make reasonable efforts to assist with resolving issues but are not liable for third-party actions or failures.

• Disputes and Chargebacks
  Users are encouraged to resolve any disputes or issues through our support channels before initiating chargebacks or disputes with payment providers. Unwarranted chargebacks may result in the suspension of your account and access to services.
  
  

10. Account Termination and Suspension

Autodrive Automobile Services reserves the right to terminate or suspend user accounts in accordance with the following terms:

• Voluntary Termination
  You may choose to terminate your account at any time by notifying Autodrive via the platform or customer support. Upon termination, you will no longer have access to the Services, and any remaining active orders will be canceled. However, you remain liable for any outstanding payments or obligations incurred prior to termination.

• Involuntary Termination or Suspension
  Autodrive reserves the right to suspend or terminate your account without prior notice in the event of any of the following:

  • Violation of these Terms of Service or any applicable laws or regulations.

  • Submission of fraudulent, misleading, or incomplete information.

  • Non-payment or failed payment for services rendered.

  • Engaging in unlawful, harmful, or abusive behavior toward Autodrive staff or third-party agents.

  • Repeated or severe misuse of the Services, including abuse of the platform or interference with its functionality.

  • Suspension or termination by any third-party provider that Autodrive relies upon to provide the Services.

• Effect of Suspension or Termination

  • Upon suspension or termination, you will lose access to all associated services, including document renewal and tracking. Any pending or incomplete services may be canceled at Autodrive's discretion.

  • Termination of your account will not affect any outstanding obligations, including but not limited to payment obligations for services already provided.

• Right to Appeal
  In cases of suspension or termination, you may contact customer support to request clarification or to appeal the decision. Autodrive will review your appeal in good faith, but retains the final discretion on whether to reinstate your account.

• Data Retention After Termination
  Autodrive may retain your account data and documentation for a reasonable period following account termination for the purposes of legal compliance, dispute resolution, and record-keeping as outlined in the Privacy Policy. You may request the deletion of personal data in accordance with applicable data protection laws.

• Continuing Obligations
  Termination of your account does not relieve you of any outstanding payments or obligations incurred prior to the termination. These Terms will continue to apply to any matters arising before termination.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Autodrive Automobile Services shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising out of or in connection with the use of, or inability to use, the Services, even if we have been advised of the possibility of such damages. The limitations set forth in this section apply to the following:

• Service Availability and Accuracy
  Autodrive does not guarantee that the Services will be uninterrupted, error-free, or available at all times. We are not responsible for any delays, interruptions, or failures in the Services caused by technical issues, third-party failures, or factors beyond our control, including government-related delays or document processing issues.

• User-Submitted Content
  You acknowledge that Autodrive is not responsible for any damages resulting from the submission of inaccurate, incomplete, or fraudulent documents or information by you. You are solely responsible for the accuracy and authenticity of all documents uploaded or submitted through the platform.

• Third-Party Providers and Agents
  Autodrive works with third-party service providers, including payment processors, delivery agents, and government bodies, to provide the Services. We are not liable for any actions, errors, or omissions of these third parties, nor for any delays, failures, or inaccuracies in their services

• Loss of Data or Information
  While we take reasonable steps to protect your data, Autodrive is not liable for any loss of data, documents, or personal information that may occur due to system failures, unauthorized access, or other circumstances beyond our control

• Force Majeure
  Autodrive will not be held liable for any failure or delay in the performance of our obligations under these Terms if such failure or delay is due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor strikes, government actions, or technological failures

• Maximum Liability
  In no event will Autodrive’s total liability to you for all damages, losses, or causes of action arising under these Terms exceed the amount paid by you to Autodrive for the specific service that gave rise to the claim.

12. Indemnification

By using the Services, you agree to indemnify, defend, and hold harmless Autodrive Automobile Services, its affiliates, employees, agents, officers, directors, and third-party service providers from and against any and all claims, losses, damages, liabilities, costs, and expenses (including but not limited to legal fees) arising out of or in connection with:

• Your Use of the Services
  Any misuse or unauthorized use of the Services, including but not limited to violations of these Terms, fraudulent activities, or submission of false or misleading information.

• Third-Party Claims
  Any claims made by third parties arising from your actions, interactions, or documents submitted through the platform, including disputes with government authorities, third-party service providers, or other users.

• Breach of Representations and Warranties
  Your breach of any representation, warranty, or obligation under these Terms, including but not limited to failure to comply with applicable laws, regulations, or contractual obligations with third parties.

• Intellectual Property Infringement
  Any infringement of intellectual property rights, including copyright, trademark, or patent rights, that arises from your use of the Services or submission of user-generated content.

• Failure to Maintain Accurate Information
  Any issues, delays, or penalties resulting from the submission of incorrect, incomplete, or outdated information, documents, or payment details.

You agree to cooperate fully in the defense of any such claims and to provide reasonable assistance upon request by Autodrive. Autodrive reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification, and you agree not to settle any claim without the prior written consent of Autodrive.

13. Governing Law and Dispute Resolution

This section outlines the legal framework and procedures for resolving any disputes or claims arising out of or in connection with the use of Autodrive Automobile Services:

• Governing Law
  These Terms and any disputes arising from or related to your use of the Services shall be governed by, and construed in accordance with, the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

• Dispute Resolution Process
  In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations. If the dispute cannot be resolved within 30 days, either party may escalate the matter to formal dispute resolution methods.

• Mediation
  If the dispute is not resolved through direct negotiations, both parties agree to submit the dispute to mediation with a neutral mediator, to be agreed upon by both parties. The mediation shall take place in Nigeria, and the language of the mediation shall be English. The costs of mediation shall be shared equally by both parties unless otherwise agreed.

• Arbitration
  If mediation fails to resolve the dispute, both parties agree to resolve the matter by binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria. The arbitration shall take place in Lagos, Nigeria, and the language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.

• Jurisdiction
  In the event that a dispute is not resolved through the procedures outlined above, the courts of competent jurisdiction in Lagos, Nigeria shall have exclusive jurisdiction over any legal actions arising from these Terms.

• Waiver of Class Actions
  You agree that any dispute resolution will be conducted on an individual basis and not as part of a class action or representative action. Both parties waive any right to pursue or be part of a class action, collective action, or representative action.

14. Miscellaneous Provisions

The following additional terms apply to the use of the Services and form part of these Terms:

• Entire Agreement
  These Terms, together with the Privacy Policy and any other legal notices or agreements published on the platform, constitute the entire agreement between you and Autodrive with respect to your use of the Services. Any prior agreements, whether written or oral, are superseded by these Terms.

• Severability
  If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, the validity of the remaining provisions will not be affected. The invalid provision will be modified or removed to the minimum extent necessary to make the Terms valid and enforceable.

• Waiver
  No failure or delay by Autodrive in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right, power, or privilege. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorised representative of Autodrive.

• Assignment
  You may not assign, transfer, or sublicense your rights or obligations under these Terms without the prior written consent of Autodrive. Autodrive may assign or transfer its rights and obligations under these Terms to any third party at any time without notice to you.

• Force Majeure
  Autodrive shall not be held liable for any failure to perform its obligations under these Terms if such failure is due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government action, or strikes.

• Relationship of the Parties
  Nothing in these Terms creates a joint venture, partnership, agency, or employment relationship between you and Autodrive. You agree that you are using the Services solely as an independent user, and no employment or agency relationship is implied or established by this agreement.

• Survival
  The provisions of these Terms that, by their nature, should survive termination or expiration of this agreement, shall survive, including but not limited to the sections on Limitation of Liability, Indemnification, and Governing Law and Dispute Resolution.

• Headings
  The section titles and headings in these Terms are for convenience only and shall not affect the interpretation or construction of these Terms.

• Amendments
  Autodrive reserves the right to modify or amend these Terms at any time. Any changes will be posted on the platform and will be effective immediately upon publication. It is your responsibility to regularly review the Terms for any updates. Continued use of the Services after such modifications constitutes your acceptance of the revised Terms.

15. Modifications to These Terms

Autodrive Automobile Services reserves the right to modify, amend, or update these Terms of Service at any time, at its sole discretion. We may make changes to these Terms in order to reflect changes in our business practices, technological advancements, regulatory requirements, or for other operational reasons.

• Notice of Changes
  Any modifications to these Terms will be posted on the platform (website or mobile app), and the date of the most recent update will be clearly indicated at the top of the Terms of Service page. It is your responsibility to review these Terms regularly for any updates or changes.

• Effective Date of Modifications
  Modifications to these Terms will become effective immediately upon posting unless otherwise stated. Continued use of the Services after the posting of modified Terms constitutes your acceptance of those modifications.

• Material Changes
  If the modifications are significant or materially change your rights or obligations, we will make reasonable efforts to notify you via email or other means. You will have the opportunity to review the updated Terms and may choose to accept or decline them. If you do not accept the updated Terms, you must cease using the Services.

• Previous Versions
  We may, at our discretion, archive or make available the previous versions of these Terms upon request.

16. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: autodrive.ng@gmail.com

• Phone Number: +234 813 375 4181

• Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (WAT)